Shipping policy

Shipping & Delivery Policy

Effective Date: 23 August 2026

Thank you for shopping with us. We are committed to providing a smooth, reliable, and convenient delivery experience. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped, and delivered.

1. Shipping Coverage

We currently provide delivery services across India, subject to the serviceability of the delivery address and availability of our logistics partners.

Certain remote or non-serviceable PIN codes may not be eligible for delivery. If your location is not serviceable, you will be informed during the ordering process or contacted by our support team.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on Sundays or public holidays may be processed on the next business working day.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided while placing the order.

3. Delivery Timeline

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination PIN code, courier availability, and other logistical factors.

Delivery timelines are estimates and may vary due to:

Remote or difficult-to-service locations
Weather conditions
Public holidays
Transportation disruptions
Courier-related delays
High order volumes
Other circumstances beyond our reasonable control

We will make reasonable efforts to ensure that your order reaches you within the estimated delivery period.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed on the website or checkout page before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping-related offers. Such offers will be subject to their respective terms and conditions.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number and/or tracking link through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking details provided to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order.

Customers are requested to provide an accurate and complete delivery address, PIN code, mobile number, and other required information at the time of placing the order.

If the customer is unavailable or unable to receive the shipment after the courier partner's delivery attempts, the order may be returned to the sender.

7. Incorrect Address or Contact Information

Customers are responsible for ensuring that the shipping address and contact information provided during checkout are accurate.

We will not be responsible for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address immediately after placing an order, please contact us as soon as possible at:

Email: nargundmubarak@gmail.com

We will try to assist you, but changes cannot be guaranteed once an order has been dispatched.

8. Damaged or Tampered Packages

Customers are advised to check the outer packaging of the shipment at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, please contact our customer support team as soon as possible and provide photographs/videos of the package and product.

Any claim relating to a damaged or incorrect product will be handled in accordance with our Return & Refund Policy.

9. Delayed or Lost Shipments

While we work with reliable logistics partners, occasional delays may occur due to circumstances outside our control.

If your shipment appears significantly delayed or is reported as lost by the courier partner, please contact us at nargundmubarak@gmail.com. We will coordinate with the relevant logistics partner and take reasonable steps to assist you.

10. Delivery to Remote Areas

Delivery timelines may be longer for remote locations, difficult-to-reach areas, or PIN codes with limited courier connectivity.

Additional delivery charges may apply where applicable, and any such charges will be communicated before order confirmation.

11. Multiple Products in One Order

If an order contains multiple products, the products may be delivered together or in separate shipments depending on product availability, warehouse location, packaging requirements, and logistics arrangements.

12. Cancellation and Returns

Order cancellation, returns, exchanges, and refunds are governed by our respective Cancellation Policy and Return & Refund Policy.

Customers should review those policies before placing an order.

13. Force Majeure

We shall not be responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, strikes, pandemics, or other unforeseen events.

14. Contact Us

If you have any questions regarding your order, shipment, or delivery, please contact us: